Duties & Taxes

Duties & Customs Fees Refund Guarantee

We're based in the UK, and our online shop proudly serves international customers across EU, Norway, the United States, Canada, Australia, New Zealand, Japan and Singapore. We always aim to support our international customers who may incur extra costs beyond their order value. If your shipping address is outside the UK, please note that we do not collect duties or import taxes at checkout.

We are committed to providing a smooth and transparent shopping experience for all of our customers. Please review the following Tax & Duty information to ensure you understand how we handle your order.

How to Get a Refund for Duties & Customs Fees

If you've been asked to pay duties or customs clearance fees — don’t worry, we’ve got you covered!

Simply email us at info@lulu-lane.com with the following details:

• Your name & order number
  

• Proof of payment (a photo of the receipt or an email from your local shipping carrier)

Once we receive your information, we’ll process your refund within 3 business days.

European Union

• Order value below €150: VAT is collected, no additional tax will apply
  
• Order value above €150: VAT will be charged upon delivery under the EU's IOSS regulations post-Brexit
• Customs Duty 6.3% may apply

Norway

• 25% MVA is collected, no additional tax will apply
• Duty Free

United States

Our products are designed in England and handcrafted in China. A 11.4% import duty may apply under current U.S. tariff regulations.

These charges may be collected by the shipping carrier before delivery. We share this with transparency to ensure there are no surprises, and we’re always here if you have any questions.

Australia

• Order value below AUD 1000: GST free
• Order value above AUD 1000: GST at 10% is applied (pay upon delivery)
• Duty Free

New Zealand

• Order value below NZD 400: GST free
• Order value above NZD 400: GST at 15% is applied (pay upon delivery)
• Duty Free

Singapore

• Order value below SGD400: GST free
• Order value above SGD400: GST at 9% is applied (pay upon delivery)
• Duty Free on all orders

Japan

• 10% Consumption Tax is applied (pay upon delivery)
• Duty Free

Other Countries

Please note that customs regulations vary by country. While we do our best to ensure smooth delivery, occasional delays due to customs procedures may occur. Please don't hesitate to reach out if you need any assistance!

Contact Us

If you have any further questions or issues about shipping, duties, or your order status, feel free to email us via info@lulu-lane.com or simply drop a message through our chat box. We’re always here and happy to help!